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FAQ2023-03-29T11:01:40+00:00

WELCOME TO CORPORATE FAQ

Here Is The Most Frequently Asked Questions.

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How many days for shipping?2023-04-17T09:20:05+00:00

Shipping Methods and Lead Time:
By Express: 3-5 working days to your door (DHL, UPS, TNT, FedEx…)
By Air: 5-8 working days to your airport
By Sea: Pls advise your port of destination, the exact days will be confirmed by forwarders,
Normally,Europe and America (25 – 35 days), Asia (7-10 days), Australia ( 16-23 days).

How about the mass production time?2023-04-17T09:16:59+00:00

It takes 15-20 days for MOQ. We have large production capacity, which can ensure fast delivery time even for large quantity.

What is the Terms of Payment?2023-04-17T09:14:46+00:00

Credit Card, TT(Wire Transfer), L/C.
Payment term(T/T): 30% deposit in advance and balance 70% before shipping.

How about the samples?2023-04-17T09:13:01+00:00

Sample Lead Time: the existing samples 2-3days, but for the new design cutlery, a new mould is indeed.
Sample Set-up Fee:
1. It’s free for all for a regular customer. For existing samples, they are free if freight collected.
2. For new customers, 200-500usd for new samples, it is fully refundable when order confirmed(based on the quantity).

What is the price?2023-04-17T09:11:25+00:00

The price is decided by 8 factors: Material, Size, color, quality, polishing, package, Quantity and Accessories.

Where is the Fine Shine Tableware located?2023-04-17T08:57:56+00:00

Our marketing and design office located in Xiamen.

Our factory located in Jieyang. Good quality control and low factory direct prices help you to get good profit.

What is the difference between silverware and flatware?2023-04-17T09:02:30+00:00

Both are used pretty much interchangeable in our modern world. That being said there are technically differences between the two. This is why here at Fine Shine we refer to the products we manufacture as flatware. Confused? Allow us to explain:

Flatware and silverware have different requirements when it comes to maintenance and care. Flatware is made to handle the wear and tear of being used, washed, and stashed in a drawer on a daily basis. Flatware can be hand washed or sent through the dishwasher.

Silverware on the other hand, because it is made of silver or silver plated, requires a bit more care than flatware. Most manufacturers of authentic silverware will recommend washing each piece in warm water with a mild soap and non-abrasive cloth or sponge. If you want to preserve the shine of your silverware, it should never be loaded into the dishwasher. Many people will invest in a wooden storage box with an interior of soft material to store silverware pieces when not in use.

The Standard of Stainless Steel material.2023-04-17T09:04:06+00:00

American: 201, 202, 410, 420, 430, 304, 316.

Japan: SUS201, SUS202, SUS410, SUS420, SUS430, SUS304, SUS316.

German: 13/0, 18/0, 18/8, 18/10.

18/0=430, 18/8=304, 18/10=316

Mirror polished shinning blades material: 18/0 (#410 o r#430) to meet FDA standard or general EU standard, 18/8 (#304) to meet more strict Europe standard, 13/0(#420) to meet Europe standard too.

The products could pass the test? As EU, FDA, LFGB?2023-04-17T09:06:47+00:00

The material of 201, 430, 304 could pass the reference test, if u have plastic handle cutlery set, ABS handle could pass all the test.

What is the surface Finishing Options?2023-04-17T09:09:42+00:00

Satin finishing, Tumble finishing, Mirror finishing (Cloth round light or Linen wheel light)
1). SS430 cutlery always use mirror finish linen wheel light; but if u want the cheaper price, we could use tumble finishing.
2). SS304 cutlery always use mirror finish cloth round light.

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